General Shipping Information

 

All order are shipped discretely, with no indication of the contents of the package.

 

Shipping Times

Please note: The shipping information we provide is a GUIDELINE ONLY, and has been provided to us by Royal Mail. If you would like further information on shipping times we would request that you contact Royal Mail directly by calling the UK customer services helpline on 0044 (0) 1752 387112 or 08457 740 740.

It is our policy is to dispatch all orders placed before 5pm GMT on the the same working day. Should you wish to change the order you must inform us as soon as possible, and we will do our best to adhere to your requests before the item is dispatched by the warehouse.

Tracking

Only TRACKED shipping is trackable online and subject to a re-ship should your item not arrive due to a fault by Nootropics Ltd or Royal Mail. If you choose a STANDARD method of shipping we DO NOT re-ship if your item does not arrive.

High Value Orders

We reserve the right without prior notice to upgrade your postage option to a tracked shipping service should your order total exceed £79.99, (this is a free upgrade requiring no further action from you)

Combining Multiple Orders

Please note: it is our policy to combine shipments if the same address is provided for multiple orders on the same day, in this case, the more expensive shipping method will be used for the combined shipment. If you do not want your orders to be combined, you must email us BEFORE placing the order, as shipments are combined automatically. If you would like a refund for the shipping costs not used in the combined order, it is your responsibility to contact us and request this. 

 

UK Shipping


The shipping information we provide is a GUIDELINE ONLY, and has been provided to us by Royal Mail. If you would like further information on shipping times we would request that you visit the Royal Mail Website.

Delivery Service Delivery Time Price 
  • Royal Mail 2nd Class Standard

 

Royal Mail aim to deliver within 2-3 working days including Saturdays. With 98.5% of 2nd Class mail delivered within three days of posting.

2 - 3

(Excluding Sunday)

£1.90

  • Royal Mail 2nd Class Tracked

 

Royal Mail aim to deliver within 2 - 3 working days including Saturdays. Aiming to deliver 98% of 2nd Class Tracked mail within three working days of posting. This is a fully trackable service. A free re-ship is available if your item does not arrive due to a mistake by Royal Mail.

2 - 3

(Excluding Sunday)

£2.80

  • Royal Mail Tracked 24

 

Royal Mail aim to deliver 98% of mail within 1 working day, including Saturday delivery. However, this is NOT a guaranteed next day service. This option is fully trackable online. A free re-ship is available if your item does not arrive due to a mistake by Royal Mail.

1

(Excluding Sunday)

£4.50

 

International Shipping


The shipping information we provide is a GUIDELINE ONLY, and has been provided to us by Royal Mail. If you would like further information on shipping times we would request that you visit the Royal Mail Website.

Delivery Service Delivery Time Price
  • International Airmail

 

This method is not tracked and the delivery is not signed. We do not re-ship with this method if your item does not arrive. Royal Mail aim to deliver within 4 - 6 working days to Europe, and within 5 - 7 working days to the rest of the world.  

4 - 6 (EU)

5 - 7  (ROW)

£3.50
  • International Tracked

 

This method is fully tracked by Royal Mail online, you will be issued a tracking number. Royal Mail aim to deliver within 4 - 6 working days to Europe, and within 5 - 7 working days to the rest of the world. A free re-ship is available if your item does not arrive due to a mistake by Royal Mail.

4 - 6 (EU)

5 - 7  (ROW)

£9.60

 

Do Not Ship List

Afghanistan
Argentina
Belgium
Brazil
Cuba
Finland
India
Ireland
Italy
Morocco
North Korea
Norway
Pakistan
Russia
South Africa.
Sudan
Sweden
Syria
United Arab Emirates

Returns & Refunds

At nootropics.net, it is our policy to give 100% satisfaction. We do know, however, that there may be occasions when you wish to return items. If, for any reason you are unhappy with an item you have received, you may return it within 30 days, un-opened and in its original condition to our address. Upon receipt, we will be happy to give you a full refund, or store credit for the item. Alternatively, you may wish to exchange it for another. Please note that post and packing costs are non-refundable. To return an item, please dispatch it in its original wrapping and accompanied by a note outlining your name, address and reason for return to: Nootropics LTD, Unit 262, 266 Banbury Road, Oxford, OX2 7DL.