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Purpose
These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by Nootropics LTD for the customer. Order Confirmation
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act. Proof of Transaction
The records stored in Nootropics LTD computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties. Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence. Product Information
Every effort has been made to ensure the accuracy of the information presented on Nootropics LTD. Nootropics LTD or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where Nootropics LTD was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual. Validity Period of Offer and Prices
Our offers and prices are valid for the day the site is consulted and are subject to change without notice. Delivery Terms
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service. Please
note: it is our policy to combine shipments if the same address is
provided for multiple orders, in this case, the more expensive shipping
method will be used for the combined shipment. If you do not want your
orders to be combined, you must email us as soon as possible or add a not at checkout in the "special instructions" section. In the event of a shipment being combined, the more expensive shipping option will be used. We
reserve the right without prior notice to upgrade your postage option
to a recorded service should your order total exceed £100, (this is a
free service requiring no further action from you)
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Nootropics LTD, who will deliver a new, identical package to the customer free of charge. Only Recorded signed for shipping methods are subject to a free re-ship, as the item must be signed for at the specified shipping address. Standard (not recorded) delivery methods are not tracked and proof of delivery cannot be confirmed, re-ships are not offered for standard shipping methods. All shipping methods carry a proof of shipping receipt detailing the date and location of despatch, with delivery address and postcode included.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes. Loss or Damage in Transit
Nootropics LTD will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to Nootropics LTD and the carrier within three (3) business days of delivery.
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by Nootropics LTD or its representatives on request. Returns & Delivery Errors
The customer must inform Nootropics LTD immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order. In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (30) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated before hand with Nootropics LTD customer service department. All goods must be returned to Nootropics LTD, Unit 262, 266 Banbury Road, Oxford, OX2 7DL. If the right to withdrawal is exercised, Nootropics LTD will make every effort to refund the customer within 30 days, with either store credit or a full refund. Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty,excepting the returnfee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer. Any claim made after this time period will be rejected. All claims must be either emailed of sent in writing to our business address or website email contact.
Any claim that does not respect the rules defined above cannot be taken into account and releases Nootropics LTD of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Nootropics LTD in whole, in its original packaging and in perfect condition to Nootropics LTD, Unit 262, 266 Banbury Road, Oxford, OX2 7DL.
For claims to be accepted, the customer must first make a declaration to Nootropics LTD concerning any returns and receive and Nootropics LTD's consent. If accepted, the customer will ship the package to Nootropics LTD.
Shipping fees shall be at Nootropics LTD's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.
Warranty
The provisions hereof cannot deprive the customer of their right to legal warranty requiring Nootropics LTD to protect the customer against latent defects of goods sold. In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product. Right of Use The use of any trademarks, logos or brands present on the site is strictly forbidden. Force Majeure Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks. In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known. Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party. Partial Invalidity These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court. Non-Waiver No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof. Data Protection All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998. Applicable Law and Competent Jurisdiction In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on Nootropics LTD strictly imply the acceptance of Nootropics LTD's terms and conditions. In case of dispute or claim, the customer agrees to seek an amicable solution with Nootropics LTD before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts. Nutritional Supplement Disclaimer
Our products are not intended to diagnose, treat, cure or
prevent any disease. We recommend consulting a medical practitioner before
taking any of our products, especially those taking prescription medication and
pregnant or lactating women. Long-term use of these products should be
supervised and monitored by a health care professional. Any information
presented on this website is not to be taken as, or in place of medical advice.
The statements on this website have not been evaluated by the Food and Drug
Administration. This is a food supplement and must not be used as a substitute
for a varied and balanced diet and healthy lifestyle. Suitable for vegans and
vegetarians. Please keep all products out of reach of children. Store in a
cool, dark place out of direct sunlight. Nootropics LTD and its associated companies
are not licensed medical practicioners and do not guarantee any information to
be accurate and up to date. Our products are used at the risk of the
customer. Our recommendations both on and off site and through our media
outlets are not guaranteed informational sources. We supply information
to the best of our abilities and will not purposely misrepresent
information for monetary gain. Regardless, medical reactions or
interactions relating to our supplements or any information supplied on
our site including: interactions and medical issues relating to our
products are not guaranteed to be correct. These issues cannot be blamed
on us or our associates by falsely misrepresenting information. The
customer accepts 100% liability upon purchase.
Nootropics LTD does not recommend anyone to use supplements against
the advice of a doctor or to self-prescribe for known or assumed medical
conditions. Using our products or information is done at the customers
own risk and it is the customers responsibility to know the medical
impacts and implications before taking our products. Mixing our products
with other products or drugs must be evaluated by the customer and
preferably, a licensed medical practitioner and it is not our
responsibly to do so. Using recommended dosages stated by us is not to be represented as safe by our company.
Any legal implications to be a result of our products or
information, is not the responsibility of our company. It is the
customer’s responsibility to know their local state or federal laws
before purchasing our products. Just because we ship to a country does
not mean we accept it to be right to do so. Using our information to
break the law is not under the responsibly of Nootropics LTD. Any
legal penalties or fines are not our responsibly and are at complete
liability to the customer. Financial losses incurred to the customer
from purchasing our products or by breaking the law is not covered under
our policy. This includes customs seizures if the country does not
allow the product to be imported. Any trouble with the law that the
customer experiences by using our information or products is not our
company’s responsibility.
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